The Wongtee V Hotel policies
When you have a guaranteed reservation at a Wongtee V hotel and we are unable to accommodate you for any reason, we will arrange accommodation for you at another hotel at our expense. V hotel will provide you with a complimentary long distance phone call, transfer you to the other hotel and provide transportation back to our hotel where we wanted you to be in the first place.
Waitlist policy
The hotel provides waitlist. Please contact the hotel to be on the waitlist. The guest must provide the phone number, so that the hotel can notice when room is available.
Family Plan
V hotel's Family Plan provides children under 12 free accommodations when staying in the same room with their parents, if necessary, the hotel can provide free extra bed service (subject to the availability of extra bed at that time in hotel). If you need more than one room, each of which will be charged based on the number of adults.
Children's Meal Plan
Children of registered hotel guests under the age of 6 can enjoy complimentary buffet meals in All Day V Cafe and V Bar when accompanied by a paying adult, up to a maximum of 2 children. In excess of 2 children under the age of 6 and for all children above 6 and below 12, a 50% discount of the buffet price will be offered.
For non-registered guests, children under the age of 12 can enjoy 50% discount in All Day Dining outlet (Cafes) when accompanied by a paying adult.
ID requirements
For safety, guests are required to provide valid ID cards with photo during check-in. valid ID cards include driving license, passport and/or age certificate.
Early check-in policy
The hotel can provide the early check-in service at the guest's request, but shall be subject to room availability.
Late check-out policy
For check-out before 18:00, you shall pay RMB 200 yuan per hour for late check-out; for check-out after 18:00, full room rate shall be paid.
Early check-out policy
If you need to check out early, please confirm your departure date and time in advance during check-in, in order to avoid paying early check-out fee equal to one-night room rate and taxes.
Reservation policy
In addition to presenting the credit card for reservation, during check-in, valid credit card must also be presented. Even if the guests want to pay in cash during check-in or check-out, they would still have to provide the credit card.
Credit card policy
The hotel doesn't accept credit card payment by the third party. Credit card payment can only be accepted when the user is at the spot. Otherwise, guests can only pay through the bank telegraphic transfer or transfer.
Money policy
The room rate confirmed in dollar during guest's stay at the hotel may be converted into the local currency price according to the hotel's exchange rate, and under the influence of exchange rate fluctuations. The payment by credit card will be subject to other currency conversion provided by the bank or credit card institutions, which is not under the hotel's control, and may affect the amount charged from your credit card. If you have any questions, please contact the hotel.
Check cashing policy
The hotel can provide check cashing service for the guests with effective identification.
Pet policy
Pets are not allowed in the hotel.
1. Collection of your personal data
At the website of Wongtee V hotel, you may wish to ask for help or make a reservation. You need to provide personal information in connection with use of the Site, which includes but not limited to name, date of birth, gender, e-mail address, phone number, address, company affiliation, customer preference and/or other personal information you may provide during registration or application of service, to facilitate us to provide you with better online service, to track the service after your access or offer better service for your stay with us. You must guarantee the accurate, real, effective and complete information. We reserve the right to delete the false personal information and terminate service.
We will continuously improve our service (including registration), to create and provide contents that meet your demand.
2. Use of your personal data
The information you have provided will be kept as confidential, and Wongtee V hotel uses your these information only to better understand what you need and provide better service for you, help you with the reservation and future contact, upgrade the service to benefit you, and provide you with better website that meets your personal need.
In some circumstances, we may also use your information to contact you and provide you with more timely and better quality of service.
3. Access of your information
To protect your privacy and security, you can visit or modify information after Wongtee V hotel verifies identity with reasonable actions. V hotel strives for the accuracy of your personal identification information and provides you with such information as online access to personal information, the ability of registration data, so that you can update or modify your information.
Please note that the Website may contain links to other third party websites, only as a convenient service to you, if you use these links, you will leave the V hotel website. And they may collect your personal identification information. Therefore, V hotel will not recognize or make any statement for information, software, or products on those websites and results associated with using them. The information practice of the third party website linking to the V hotel is not applied under the domains of our privacy statements.
Please check the privacy policies of these other websites for more information.
4. The safety of your personal data
We plan to protect the quality and integrity of your above identifiable information. We will earnestly protect your material from loss, misuse, unauthorized access or leakage, being distorted or damaged. In our hotel, the data is stored in the server with password control and limited access.
5. Note to parents and children
Wongtee V hotel is concerned about the protection of online security of users under 16. The personal information of users under 16 must be provided at the consent of guardians. When you register your name, address, phone number, or other personal information, you must make sure your parents or guardians are with you on the computer.
6. Use of cookie
As the new technology applications by the Internet, Wongtee V hotel has brought fully customized experience for our visitors. To enable features at the Site, We may assign one or more "cookies" to your Internet browser. Cookies composed of a small text file contain a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. Cookies by themselves cannot be used to find out the identity of any user. We use cookies only to offer better experience for our Site browser. We don't have any intention to violate your privacy during browsing the site by using cookies. Meanwhile，you also have complete autonomy, by setting the web browser (Microsoft Internet Explorer or Netscape Navigator) to inform you of the Cookie, or you can completely refuse Cookie. You can delete the files containing Cookie; these files are saved as part of the Internet browser.
